Terms of Service

1. Overview

This website is operated by Petvora. Throughout the site, the terms “we,” “us,” and “our” refer to Petvora. By visiting our website, browsing our pet gear, placing an order, or contacting us through this site, you agree to be bound by these Terms of Service.

These terms apply to all users of the site, including browsers, customers, and anyone who interacts with our content, product pages, checkout experience, or customer support. If you do not agree to these terms, please do not use this website.

2. Online Store Terms

By using this site, you confirm that you are legally able to make purchases through an online store in your location, or that you are using the site with the permission and supervision of a parent or guardian where required.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose. You also agree not to interfere with the security, performance, design, checkout flow, or normal operation of the Petvora website.

• You may not copy, resell, misuse, or exploit any portion of this website without written permission from Petvora.
• You may not submit false, misleading, or harmful information through forms, checkout fields, or support messages.
• You are responsible for ensuring that product choices are appropriate for your pet’s size, habits, supervision needs, and daily routine.

4. Orders, Pricing & Availability

When you place an order through Petvora, you agree to provide current, complete, and accurate purchase and account information. This includes your name, shipping address, billing information, email address, and any details needed to process your order.

Product prices, product availability, promotions, and site content may change without notice. We reserve the right to update, limit, refuse, or cancel orders when necessary, including cases involving suspected fraud, incorrect information, payment issues, pricing errors, inventory limitations, or unusual order activity.

• An order confirmation does not guarantee final acceptance of an order if an issue is identified.
• If an order is canceled after payment, any eligible refund will be handled through the original payment method where possible.
• We may limit quantities purchased per person, household, order, or address when appropriate.

5. Shipping & Delivery

Petvora’s estimated shipping time is 3–5 business days. Shipping timelines may vary depending on order processing, carrier performance, address accuracy, holidays, weather, or other conditions outside our direct control.

Please review your shipping address carefully before submitting your order. Petvora is not responsible for delays, delivery issues, or lost packages caused by incomplete or incorrect address information provided at checkout.

6. Returns, Refunds & Exchanges

Return, refund, or exchange requests are reviewed according to the condition of the product, order details, timing, and the nature of the request. To begin a support request, contact us at info@petvora.mom with your order information and a clear description of the issue.

Items may need to be unused, clean, complete, and in suitable condition for review. Products that show pet use, wear, damage, missing parts, hygiene concerns, or other conditions that make them unsuitable for return may not qualify.

• Do not send items back without first contacting Petvora for support instructions.
• Keep your order confirmation and any product photos that may help us review the request.
• Refund timing may depend on payment provider processing after a refund is approved.

7. Billing & Payment Information

Payment information is processed through secure checkout tools made available through the store platform and payment providers. Petvora does not ask customers to send full payment card details by email, message, or phone.

You agree to provide accurate billing information and to update information when needed so purchases, refunds, and customer support can be handled properly.

8. Third-Party Tools & Links

Our website may use third-party services that support checkout, payments, analytics, website performance, shipping, or customer communication. These services may have their own terms, policies, and practices.

If this website links to third-party websites or services, those links are provided for convenience. Petvora is not responsible for the content, accuracy, policies, or practices of third-party websites that we do not own or control.

9. Website Content & Intellectual Property

The Petvora name, website design, product presentation, text, graphics, icons, layout, photography direction, and other brand materials on this site are protected by applicable intellectual property rules. You may not reproduce, distribute, modify, or commercially use our site content without permission.

You may use this website for personal shopping, product research, order support, and normal customer interactions. Any misuse of the website, including scraping, copying, tampering, or attempting to bypass site security, is not allowed.

10. Comments, Feedback & Submissions

If you send Petvora feedback, product comments, photos, suggestions, or other submissions, you agree that we may review and use that information to support customer service, improve products, or better understand customer needs, unless restricted by applicable privacy rules.

You agree not to submit unlawful, harmful, abusive, misleading, infringing, or malicious content. We may remove or ignore submissions that appear inappropriate, unsafe, fraudulent, or unrelated to Petvora customer support.

11. Errors, Inaccuracies & Updates

Occasionally, information on our site may contain typographical errors, product inaccuracies, pricing mistakes, availability issues, or omissions. We reserve the right to correct errors, update information, cancel orders, or change site content at any time where appropriate.

We are not obligated to update every item of information immediately, but we may make changes when needed to keep the shopping experience clearer and more accurate.

12. Limitation of Liability

Petvora aims to provide a reliable shopping experience, but we do not promise that the website will always be uninterrupted, error-free, secure, or available at every moment. Your use of the website and products is at your own discretion and responsibility.

To the fullest extent allowed by applicable law, Petvora will not be liable for indirect, incidental, special, or consequential damages related to website use, product use, delivery delays, third-party services, or inability to access the site.

13. Changes to These Terms

Petvora may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

We encourage customers to review this page periodically, especially before placing an order or contacting support about policy-related questions.

14. Contact Information

Questions about these Terms of Service should be sent to Petvora using the contact information below.

• Email: info@petvora.mom
• Phone: 7375901574
• Mailing Address: 7302 SANGER AVE APT 224 Waco TX 76712