Privacy for thoughtful pet families.

Information We Collect

We may collect information that you provide directly, information generated while you use our website, and information required to complete purchases of pet gear and related products.

• Contact details such as your name, email address, phone number, billing address, and shipping address.
• Order details such as products purchased, order history, delivery preferences, and customer service messages.
• Payment-related information processed through secure payment providers. Petvora does not intentionally store full payment card numbers in plain text.
• Website usage details such as pages viewed, device type, browser type, approximate location, referral source, and interactions with our store.
• Communication preferences, including whether you choose to receive updates, service messages, or marketing emails.

How We Use Information

We use collected information to support a smooth, reliable shopping experience and to help pet parents find useful gear for daily care, walking, feeding, travel, comfort, and play.

• To process and fulfill orders, including shipping, delivery updates, returns-related support, and order communications.
• To respond to questions, provide customer care, and keep support conversations organized.
• To personalize website content, understand shopping behavior, and improve product presentation.
• To send service updates, order notices, and optional marketing messages when permitted.
• To protect our store, prevent misuse, troubleshoot technical issues, and maintain website security.
• To comply with applicable legal, tax, accounting, and operational requirements.

How Information May Be Shared

We may share information with trusted service providers only as needed to operate our store, fulfill orders, support customers, and maintain website functionality.

• Commerce, hosting, payment, analytics, email, customer support, fraud prevention, and delivery-related service providers.
• Carriers or logistics partners when shipping information is needed to deliver your order within our stated shipping timeline of 3–5 business days.
• Professional advisors or authorities when required for legal, regulatory, security, accounting, or compliance purposes.
• Business-related parties if Petvora is involved in a merger, acquisition, restructuring, or similar transaction, subject to appropriate privacy protections.

We do not describe customer information as a product. We use it to operate Petvora responsibly and support the pet gear shopping experience.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the store function, remember preferences, measure performance, and understand how visitors interact with Petvora.

• Essential cookies help the website work, including cart, checkout, security, and account-related functions.
• Performance and analytics tools help us understand website traffic, product interest, and store usability.
• Marketing tools may help show relevant Petvora content or measure the effectiveness of campaigns where permitted.

You can usually adjust cookie settings through your browser. Some features, including cart or checkout functions, may not work correctly if certain cookies are disabled.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information in connection with our store. No online system can be guaranteed to be perfectly secure, but we take practical steps to reduce risk.

• We keep information for as long as reasonably needed to provide services, maintain records, support orders, resolve issues, and meet legal or operational requirements.
• Order and transaction records may be retained where required for accounting, tax, fraud prevention, or customer service purposes.
• When information is no longer needed, we aim to delete, anonymize, or securely maintain it according to applicable requirements and business needs.

Your Choices and Requests

Depending on where you live, you may have rights regarding your personal information. These may include access, correction, deletion, portability, restriction, objection, or the right to opt out of certain uses.

• You may request help by contacting us at info@petvora.mom.
• You may unsubscribe from marketing emails by using the unsubscribe option in those messages where available.
• You may update certain information by contacting customer support if an order or support request requires correction.
• We may need to verify your identity before completing certain privacy-related requests.

We will review privacy requests in a reasonable manner and respond as required by applicable law.

Children’s Privacy

Petvora is designed for adult customers shopping for pet gear. Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our store, services, legal requirements, or operational practices. When we make updates, we may revise the effective date shown on this page.

Continued use of the Petvora website after an update means the revised policy applies to future interactions with our store.