Unused condition
Items are typically easier to review when they are unused, clean, and returned with original packaging, tags, and accessories when available.
Petvora Customer Care
Returns & Exchanges
Pet gear should feel right in real life: on walks, at home, during mealtime, and everywhere your companion settles in. If something about your Petvora order needs attention, our support process is designed to be clear, calm, and easy to follow.
Before sending anything back
Please contact us first with your order details so we can review the best next step for your item.
3–5 Business Days Shipping
Pet-Friendly Support
Clear Return Steps
Careful Order Review
Gear Made For Daily Life
3–5 Business Days Shipping
Pet-Friendly Support
Clear Return Steps
Careful Order Review
Gear Made For Daily Life
A gentle first step
Start with your order details.
To help us review your return or exchange request, please email Petvora at info@petvora.mom with your order number, the item name, the reason for your request, and clear photos if the item arrived damaged, incorrect, or not as expected.
Please do not send items back before contacting us. Our team will share the most appropriate next step after reviewing your order information.
01
Include your order number and item name.
02
Add photos when the item condition matters.
03
Wait for our reply before returning any item.
What we review
Return eligibility, without the guesswork.
Pet gear touches real routines, so condition, hygiene, fit, and item type all matter. These guidelines help keep the process thoughtful and fair.
Hygiene matters
For pet safety and cleanliness, used grooming items, feeding items, heavily worn gear, or items with pet hair, odor, stains, or damage may not qualify.
Exchange review
If a size, fit, or style feels off, contact us with your order details. We will review available options and guide you through the next step.
Damaged or wrong item
If your order arrives damaged or incorrect, email us promptly with photos of the item, packaging, and shipping label so we can review it clearly.
How it works
A calmer way to handle gear that needs a second look.
We keep the process simple so you can spend less time decoding policies and more time caring for your pet.
Email Petvora support
Send your order number, item name, request reason, and any useful photos to info@petvora.mom. This helps us understand the situation before recommending a next step.
Wait for review instructions
Our team will review your message and reply with guidance. Please do not return your item before receiving instructions from Petvora.
Prepare the item carefully
If a return is approved, pack the item securely with all included parts and packaging when possible. Clean, complete items help the review move more smoothly.
Follow the final resolution
After your request is reviewed, we will guide you on the available resolution, which may vary based on item condition, order details, and the nature of the request.
Helpful details
Read this before starting a request.
These notes help protect your order review and keep every return or exchange conversation clear from the beginning.
Please contact us as soon as you notice an issue with your order. Include your order number, item name, reason for the request, and photos if the item is damaged, incorrect, or difficult to evaluate through text alone.
Yes. Please wait for Petvora support to review your request and provide instructions before sending anything back. Items returned without prior communication may be difficult to identify or process.
Because pet gear is closely tied to hygiene and animal use, items with signs of use, pet hair, odor, stains, chewing, washing, or damage may not qualify for return or exchange. Contact us with details so we can review your specific situation.
Email info@petvora.mom with your order number and clear photos of the item, packaging, and shipping label. Please keep all packaging until our team has reviewed your request.
Petvora shipping time is 3–5 business days. If your request relates to a delivery concern, please include your order number and any available tracking details when contacting support.
Still browsing?
Choose pet gear with comfort, care, and daily routines in mind.
The best pet gear should support the way your companion actually lives: soft landings, easier walks, calmer meals, cleaner care, and more playful everyday moments.
For return or exchange help, contact Petvora before sending any item back. Our support team will review your request based on order details, item condition, and the information you provide.
